Refund policy
What is your Returns Policy?
Our returns policy is simple! You have 60 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact. If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.
Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund. This policy is offered in addition to your legal rights.
How do I start a return?
Please contact us at
What is your Returns Policy?
Our returns policy is straightforward! You have 60 days from the date you receive your item to initiate a return. We accept returns for all orders, as long as the items are in their original condition. This means the products must be unopened, unused, and any seals must remain intact. If you receive a damaged, faulty, or incorrect item, please reach out to our customer service team through My Account, and we'll assist you with a resolution on a case-by-case basis. Please include photographic or video evidence to help us process your claim quickly.
Please note that we do not offer exchanges. If you'd like to exchange an item, you will need to place a new order and return the original item for a refund. This policy is in addition to your legal rights.
How do I start a return?
To begin a return, please contact us at:
Can I return a product if I no longer want it?
We want you to love your products, so if you're not satisfied with your order, you can return it, as long as the item is in its original, unused condition with intact seals. If you receive a damaged, faulty, or incorrect item. Please contact us to start the return process.
What happens once my item is returned?
Once we receive your return, we'll process your refund and notify you via email. This usually takes 3-5 business days from the date we receive the returned item.
When will I receive my refund?
Your refund should appear in your account within 5 - 10 business days. We’ll send you an email to confirm it’s on its way! If you haven't received your refund after 10 business days from our email, please contact us at: