FAQs
Shipping & Delivery
How long will it take for my order to be processed and shipped?
Standard shipping: 3-7 business days
The time it takes to process and ship your order may vary depending on the items you’ve purchased and the distance from our clinic in Illinois.
How can I track my order and get updates on its delivery?
Once your order has shipped, you will receive a tracking number that allows you to monitor its progress and estimated delivery.
When will my order arrive?
The delivery time depends on the shipping method and your location.
What should I do if my package is lost or damaged during shipping?
In the rare event that your package is lost or damaged, please reach out to us immediately. We’ll assist you in filing a claim or processing a replacement.
Can I change the shipping address after my order is placed?
If you need to modify your shipping address after completing your order, please contact us as quickly as possible. We will do our best to accommodate the change, but it will depend on where the order is in the shipping process and the policies of our carriers.
Returns
What is your Returns Policy?
Our returns policy is simple! You have 60 days from the date of receiving your item to start a return. We accept returns for all orders, provided they are in pristine condition. This means they’re unopened, unused and any seals are intact. If you receive a damaged, faulty or incorrect item, please contact our customer service team through My Account who will resolve this for you on a case-by-case basis. Please make sure you have photographic or video evidence to help us process your claim as quickly as possible.
Please note, we don’t offer exchanges. You will need to place a new order and return your original for a refund. This policy is offered in addition to your legal rights.
How do I start a return?
What happens once my item is returned?
Once we receive your return, we'll process your refund and notify you via email. This usually takes 3-5 business days from the date we receive the returned item.
When will I receive my refund?
Your refund should appear in your account within 5-10 business days. We’ll send you an email to confirm it’s on its way! If you haven't received your refund after 10 business days from our email, please contact us at:
Our Products
Are your products safe to use during pregnancy or breastfeeding?
We take customer safety seriously, especially during pregnancy and breastfeeding. Many of our products are safe for use during these times, but we always recommend checking with your healthcare provider before trying new products. You can also find detailed ingredient lists and product information on our website to help you make informed choices.
How do I know which products are right for my skin?
We offer personalized consultations, either in our clinic or by phone. Call us at 815-985-3090 to schedule an appointment, and we’ll create a customized skincare plan just for you.